TERMS OF USE

Welcome to Rooted Hope, operated by KTMCD, LLC (“Rooted Hope,” “Company,” “we,” “our,” or “us”). By accessing this website, purchasing services, enrolling in programs, submitting forms, or otherwise interacting with Rooted Hope, you agree to these Terms of Use. If you do not agree to these Terms, please discontinue use of the website and services.

1. ABOUT ROOTED HOPE

  • Rooted Hope provides educational content, professional development resources, coaching services, consulting, workshops, speaking engagements, digital materials, wellness-related supports, assessments, and therapy-related educational information.

  • Some services may be provided directly through Rooted Hope, KTMCD, LLC, affiliated contractors, educators, consultants, or licensed professionals.

  • Unless explicitly stated otherwise in a separate written informed consent agreement, the materials and services provided through this website are intended for educational, informational, coaching, consultation, and professional development purposes only.

2. NO CLINICAL OR THERAPEUTIC RELATIONSHIP

  • Participation in educational programs, coaching services, workshops, consultations, digital content, online communities, assessments, or communications through this website does not establish a therapist-client relationship, clinical relationship, client-provider relationship, or emergency service relationship.

  • A clinical relationship is established only through:

    • Separate written informed consent;

    • Completion of required intake documentation;

    • Verification of eligibility for services; and

    • Formal acceptance by the provider in accordance with applicable laws and professional licensing requirements.

  • No content provided through this website constitutes psychotherapy, clinical diagnosis, treatment, crisis intervention, legal advice, or medical advice unless expressly stated in a separate signed agreement.

3. PROFESSIONAL LICENSURE AND JURISDICTION

  • Clinical services, if offered, are provided only in jurisdictions where the provider is appropriately licensed or otherwise legally authorized to practice.

  • Educational content, coaching, consulting, speaking engagements, workshops, and digital resources may be offered more broadly but do not constitute clinical mental health treatment.

  • Users are responsible for determining whether services are legally accessible and appropriate within their jurisdiction.

4. EMERGENCY AND CRISIS DISCLAIMER

  • Rooted Hope does not provide emergency, crisis, or on-demand response services through this website, email, forms, messaging systems, social media, courses, coaching platforms, or other communication systems.

  • Users should not use this website or related communication systems for:

    • Suicidal thoughts

    • Mental health crises

    • Abuse reporting

    • Medical emergencies

    • Urgent safety concerns

    • Crisis intervention needs

  • If you are experiencing an emergency:

    • Call 911,

    • Contact local emergency services, or

    • Contact the 988 Suicide & Crisis Lifeline.

5. ELIGIBILITY

  • By using this website, you represent that:

    • You are at least 18 years old; or

    • You are using the website under the supervision or authorization of a parent, guardian, school, employer, or authorized organization.

  • Minors may participate only where legally permitted and with appropriate supervision or consent.

6. EDUCATIONAL, COACHING, AND CONSULTING DISCLAIMER

  • Courses, coaching, workshops, consulting services, digital resources, and assessments are educational in nature and are not substitutes for:

    • Therapy,

    • Psychological services,

    • Medical care,

    • Legal advice,

    • Educational placement determinations, or

    • Crisis intervention.

  • No guarantees are made regarding outcomes, results, personal growth, academic success, employment outcomes, organizational performance, or mental health improvement.

  • Users assume responsibility for how they interpret and apply information obtained through Rooted Hope services and content.

7. ASSESSMENTS, AI TOOLS, AND AUTOMATED INSIGHTS

  • Rooted Hope may provide assessments, surveys, AI-assisted tools, automated reflections, scoring systems, summaries, recommendations, or digital insights.

  • These tools:

    • Are provided for informational, educational, or reflective purposes only;

    • Are not psychological evaluations or diagnostic instruments;

    • Are not medical or mental health advice;

    • Are not employment evaluations;

    • May contain inaccuracies, omissions, bias, or incomplete interpretations; and

    • Do not guarantee outcomes or recommendations.

  • Users are responsible for exercising independent judgment when interpreting or applying generated information.

8. PAYMENTS, REFUNDS, AND CANCELLATIONS

Payment is required before access to paid services, programs, memberships, appointments, or digital resources unless otherwise agreed in writing.

Because digital products and course materials may be immediately accessible upon purchase, refunds for digital downloads, memberships, courses, or educational materials may be limited or unavailable once access has been granted, except where required by law.

Coaching, consulting, or appointment cancellations require at least 24 hours’ notice unless otherwise stated in a signed agreement.

Late cancellations, missed appointments, or no-shows may incur fees.

Rooted Hope reserves the right to suspend or terminate services for unpaid balances.

9. APPOINTMENTS AND SCHEDULING

  • Appointments submitted through the website are requests only until confirmed.

  • Availability may change due to scheduling conflicts, emergencies, professional obligations, illness, or operational needs.

  • Rooted Hope reserves the right to reschedule, modify, or cancel appointments or services when necessary.

  • Users are responsible for:

    • Providing accurate contact information,

    • Monitoring communications regarding scheduling, and

    • Arriving on time for scheduled sessions.

10. USER CONDUCT

  • Users agree not to:

    • Use the website for unlawful purposes;

    • Share course logins or protected materials without authorization;

    • Copy, reproduce, distribute, or commercially exploit proprietary content;

    • Upload malicious software;

    • Attempt to disrupt website operations;

    • Harass, threaten, or misuse communication systems, community spaces, or educational environments.

  • Rooted Hope reserves the right to suspend or terminate access for violations of these Terms.

11. INTELLECTUAL PROPERTY

  • All website materials are owned by or licensed to KTMCD, LLC unless otherwise stated, including:

    • Videos,

    • Course content,

    • Worksheets,

    • Frameworks,

    • Assessments,

    • Branding,

    • Graphics,

    • Downloads,

    • Written materials,

    • Educational resources, and

    • Proprietary methodologies

  • No content may be copied, modified, reproduced, distributed, sold, republished, or commercially used without prior written permission.

  • Limited permission is granted for personal, non-commercial educational use only.

12. THIRD-PARTY SERVICES

  • This website may use third-party providers for:

    • Scheduling,

    • Payment processing,

    • Email communication,

    • Video hosting,

    • Analytics,

    • Course delivery,

    • Surveys,

    • Forms,

    • Artificial intelligence tools, and

    • Other operational functions.

  • Rooted Hope is not responsible for the privacy practices, uptime, security, or functionality of third-party services.

  • Users are encouraged to review third-party terms and privacy policies independently.

13. LIMITATION OF LIABILITY

  • To the fullest extent permitted by applicable law, Rooted Hope, KTMCD, LLC, its contractors, employees, affiliates, educators, consultants, and licensors disclaim liability for any direct, indirect, incidental, consequential, punitive, special, or exemplary damages arising from:

    • Use of this website,

    • Educational content,

    • Coaching services,

    • Assessments,

    • AI-generated outputs,

    • Digital resources,

    • Scheduling systems,

    • Communications, or

    • Reliance on website materials.

  • All services and materials are provided “as is” without warranties of any kind, express or implied, including warranties of:

    • Accuracy,

    • Availability,

    • Fitness for a particular purpose,

    • Merchantability, or

    • Non-infringement.

  • Users assume responsibility for their decisions, actions, and outcomes.

14. INDEMNIFICATION

  • Users agree to indemnify and hold harmless Rooted Hope and KTMCD, LLC from claims, damages, liabilities, losses, or expenses arising from:

    • Violation of these Terms,

    • Misuse of services,

    • Violation of applicable laws, or

    • Improper reliance on educational or coaching materials.

15. PRIVACY

  • Use of this website is also governed by the Privacy Policy included.

16. GOVERNING LAW

  • These Terms shall be governed by and interpreted under the laws of the State of Kansas, without regard to conflict-of-law principles.

  • Any disputes arising from use of this website or services shall be resolved in the appropriate courts located within Kansas unless otherwise required by law.

17. DISPUTE RESOLUTION

  • The parties agree to attempt good-faith informal resolution of disputes prior to initiating formal legal proceedings.

  • Where legally enforceable, certain disputes may be resolved through binding arbitration or alternative dispute resolution procedures.

  • Nothing in this section limits professional reporting obligations or rights under applicable licensing laws.

18. ACCESSIBILITY

  • Rooted Hope strives to provide an accessible and inclusive online experience. Accessibility issues may be reported through the Contact Page.

19. MODIFICATIONS

  • These Terms may be updated periodically without prior notice.

  • Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

20. CONTACT

Privacy Policy

Rooted Hope and KTMCD, LLC respect your privacy and are committed to protecting the personal information you share through this website.

1. INFORMATION WE COLLECT

  • We may collect information voluntarily provided by users, including:

    • Name

    • Email address

    • Phone number

    • Billing information

    • Scheduling information

    • Survey or assessment responses

    • Coaching or course participation information

    • Messages submitted through forms or email

    • Organization or school affiliation

  • We may also collect limited technical information automatically, including:

    • Browser type,

    • Device information,

    • IP address,

    • Usage analytics,

    • Cookie data, and

    • Website interaction metrics.

2. HOW INFORMATION IS USED

Information may be used to:

  • Deliver services and resources,

  • Process payments,

  • Schedule appointments,

  • Communicate with users,

  • Improve website functionality,

  • Deliver course materials,

  • Provide assessment results,

  • Send newsletters or updates,

  • Maintain operational security, and

  • Support organizational services.

3. HIPAA AND CONFIDENTIALITY

  • Unless explicitly stated otherwise in a separate clinical consent agreement, communications submitted through website forms, email systems, surveys, course platforms, downloadable resources, or public scheduling systems are not intended to function as HIPAA-compliant communication systems.

  • Users should avoid submitting protected health information or other highly sensitive confidential information via unsecured or public-facing systems unless specifically instructed to do so via a secure process.

  • If therapy or clinical services are provided separately, additional informed consent, HIPAA-related documentation, and confidentiality policies may apply.

  • No online platform or electronic transmission can be guaranteed completely secure.

4. EDUCATIONAL AND SCHOOL-BASED SERVICES

  • Some services may involve collaboration with schools, educators, administrators, organizations, or community partners.

Rooted Hope is not responsible for:

  • Educational decisions,

  • Student disciplinary actions,

  • Accommodation determinations,

  • School policies,

  • FERPA compliance obligations, or

  • Third-party organizational recordkeeping practices.

5. PAYMENTS

  • Payments may be processed through secure third-party payment providers.

  • Rooted Hope does not store full payment card information on its servers.

  • Users are responsible for maintaining accurate billing information.

6. COOKIES AND ANALYTICS

  • This website may use cookies, analytics tools, tracking pixels, and similar technologies to improve functionality and understand website usage.

  • Users may adjust browser settings to limit cookies.

7. EMAIL AND MARKETING COMMUNICATIONS

  • Users who subscribe to newsletters, events, downloads, or courses may receive communications related to services, updates, resources, or marketing.

  • Users may unsubscribe at any time using the unsubscribe link included in emails.

8. SHARING INFORMATION

  • Rooted Hope does not sell personal information.

  • Information may be shared when reasonably necessary to:

    • Process payments,

    • Deliver services,

    • Work with contracted providers,

    • Comply with legal obligations,

    • Protect safety and security,

    • Support organizational partnerships, or

    • Operate business systems.

9. CHILDREN’S PRIVACY

  • Rooted Hope does not knowingly collect personal information directly from children under 13 except where legally permitted and with appropriate parental, school, or organizational authorization.

  • Minors should use services only with appropriate supervision and consent where legally required.

10. DATA RETENTION

  • Information is retained only as long as reasonably necessary for legal, operational, contractual, educational, or business purposes.

11. USER RIGHTS

  • Where permitted by law, users may request to:

    • Access their information,

    • Correct inaccurate information,

    • Request deletion of information,

    • Opt out of marketing communications.

  • Requests may be submitted through the Rooted Hope Contact Page.

12. POLICY UPDATES

  • This Privacy Policy may be updated periodically.

  • Continued use of the website after updates are posted constitutes acceptance of the revised policy.